Question 1

What types of coil processing equipment do you manufacture?

Accepted Answer

We manufacture a comprehensive range of coil processing equipment including Slitting Lines, Cut to Length Lines (CTL), Decoiler Machines, Recoiler Machines, and Straightening/Leveling Machines. Each product is designed for specific industrial applications and can be customized to meet your requirements.

Question 2

What materials can your slitting lines process?

Accepted Answer

Our slitting lines can process various metals including mild steel, stainless steel, galvanized steel (GP/GC), aluminum, copper, brass, and other non-ferrous metals. We can handle material thickness ranging from 0.3mm to 6mm and coil widths up to 1600mm.

Question 3

What is the production capacity of your machines?

Accepted Answer

Production capacity varies by machine type. Our slitting lines can operate at speeds up to 150 meters per minute. Cut to length lines can produce up to 60 cuts per minute. Decoilers and recoilers are available in capacities from 1 ton to 25 tons. Specific capacity depends on material specifications and your requirements.

Question 4

Can you customize machines for specific requirements?

Accepted Answer

Yes, customization is our specialty. We design and manufacture machines tailored to your specific production requirements, material specifications, space constraints, and budget. Our engineering team works closely with you to ensure the equipment meets your exact needs.

Question 5

What is the difference between a decoiler and a recoiler?

Accepted Answer

A decoiler (or uncoiler) unwinds metal coils and feeds them into processing lines, while a recoiler winds processed metal strips back into coils. Both are essential components in coil processing lines - the decoiler at the entry and the recoiler at the exit.

Question 6

What quality standards do your machines meet?

Accepted Answer

Our machines are manufactured following ISO-compliant processes. We use quality components from reputed brands, perform rigorous in-process quality checks, and conduct comprehensive final testing. All machines come with detailed documentation and are tested before dispatch.

Question 7

What is the precision/tolerance of your slitting lines?

Accepted Answer

Our slitting lines achieve width accuracy of ±0.1mm with burr-free edges. Cut to length lines maintain length tolerance of ±0.5mm and diagonal tolerance of ±1mm. These tolerances can be discussed and adjusted based on your specific application requirements.

Question 8

Do you provide machine testing before delivery?

Accepted Answer

Yes, all machines undergo comprehensive testing at our facility before dispatch. We also offer customer witness testing where you can visit our factory to see your machine running before shipment. Trial runs with your material can also be arranged.

Question 9

Do you provide installation services?

Accepted Answer

Yes, we provide complete installation and commissioning services across India. This includes site survey, foundation design consultation, equipment installation, electrical and hydraulic connections, commissioning, trial runs, and operator training.

Question 10

How long does installation take?

Accepted Answer

Installation time depends on the machine type and complexity. A simple decoiler can be installed in 1-2 days, while a complete slitting line may take 7-14 days. We provide a detailed installation schedule during the project planning phase.

Question 11

Do you train our operators?

Accepted Answer

Yes, operator training is included with every installation. We train your team on machine operation, safety procedures, basic maintenance, and troubleshooting. Additional training sessions can be arranged as needed.

Question 12

What warranty do you provide?

Accepted Answer

We offer a standard 1-year warranty on all our machines covering manufacturing defects. The warranty includes free replacement of defective parts and technical support. Extended warranty packages are available for additional peace of mind.

Question 13

Do you provide spare parts?

Accepted Answer

Yes, we maintain a comprehensive inventory of spare parts and provide prompt delivery to minimize your downtime. Commonly needed parts like slitter blades, rubber rolls, and bearings are always in stock. We also supply consumables on a regular basis.

Question 14

What after-sales support do you offer?

Accepted Answer

Our after-sales support includes technical phone support, on-site service visits, preventive maintenance, Annual Maintenance Contracts (AMC), spare parts supply, machine upgrades, and troubleshooting assistance. We have service engineers across India for quick response.

Question 15

How quickly can you respond to breakdowns?

Accepted Answer

We understand that downtime is costly. For customers under AMC, we aim to respond within 24-48 hours. Phone-based troubleshooting is available immediately during business hours. We maintain a network of service engineers to ensure quick on-site support.

Question 16

How can I get a quotation?

Accepted Answer

You can request a quotation through our contact page, email us at info@friendengineeringworks.com, call us at +91 97690 30065, or WhatsApp us. Please share your requirements including material specifications, production capacity needed, and any special requirements for an accurate quote.

Question 17

What is the typical lead time for delivery?

Accepted Answer

Lead time depends on the machine type and customization level. Standard machines are typically ready in 6-8 weeks, while highly customized machines may take 10-12 weeks. We provide a confirmed delivery schedule with each order.

Question 18

What payment terms do you offer?

Accepted Answer

We typically work with milestone-based payments: an advance payment at order confirmation, progress payments during manufacturing, and final payment before dispatch. Specific terms are discussed and agreed upon based on the project scope.

Question 19

Do you offer financing options?

Accepted Answer

While we do not directly provide financing, we can assist with documentation required for bank loans or equipment financing. Many customers successfully finance their purchases through industrial equipment loans from banks.

Question 20

How long have you been in business?

Accepted Answer

Friend Engineering Works was established in 1994. With over 30 years of experience in coil processing equipment manufacturing, we have built a strong reputation for quality, reliability, and customer service across India.

Question 21

Where are you located?

Accepted Answer

We are located in Vasai East, near Mumbai, Maharashtra, India. Our address is: Unit No. 3, Building No. 11-A, Sagar Industrial Estate, Dhumal Nagar, Waliv, Vasai East, Palghar, Mumbai – 401208. Factory visits are welcome for serious inquiries.

Question 22

Which industries do you serve?

Accepted Answer

We serve diverse industries including steel service centers, automotive component manufacturers, electrical panel and switchgear manufacturers, HVAC and ducting industry, construction and roofing, appliance manufacturing, pipe and tube mills, and general engineering sectors.

Question 23

Can I visit your factory?

Accepted Answer

Yes, factory visits are welcome for serious inquiries. You can see our manufacturing facility, meet our team, and view our machines in operation. Please contact us in advance to schedule a visit.

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